ac_unit Air conditioning lock Safe bathroom Private bathroom tv TV
Free Wi-Fi
blinds Blackout blinds dinner_dining Dining area dishwasher_gen Dishwasher airwave Hairdryer iron Ironing facilities cooking Kitchen microwave_gen Microwave shower Shower emoji_food_beverage Kettle or coffee maker phone_in_talk Telephone self_care Toiletries dry_cleaning Towels checkroom Wardrobe
Was really nice that our group of 5 could check in early even though room hadn’t been checked by the staff.
We found that there was only 3 coffee cups, 2 water glasses and no water available. In room. Told Reception and were told it would rectified, we stayed 2 days and only 3 bottles of water was given to us, we were told that that was all they had available.
On Day 2 early morning as we didnt have water I decided to go to shop to purchase, asked Reception where grocery shop was and was told it was across the road, what they didn’t tell me is that it didn’t open until 8am. The Reception knew I was walking iver there at 7.15am.
Towels were taken away and not replaced for some reason and there was no coffee to buy on site unless you purchased from Rain and it was delivered to your room.
Customer Service from Reception Staff needs improving.
The hotel itself is nice, we had a 3 bed condo and was nicely furnished although one if my sinks was blocked.
Would I return to Sunset Caribe fir my next trip? No.